ISO Standard Reason Codes
Long Reason Code | Applicable Exception(s) | Responsible Party |
Accident | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Consignee Closed | Late Delivery, Late Original Delivery | Customer (consignee) |
Customer Pick Up | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Customer (consignee) |
Customer Requested Future Delivery | Late Delivery, Late Original Delivery | Customer (consignee) |
Customs (Import/Export) | Late Delivery, Late Original Delivery | Shipper |
Data Entry Error | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Delay at previous stop | Late Delivery, Late Original Delivery | Broker |
Driver Arrived Late | Late Delivery, Late Original Delivery | Carrier |
Duplicate load or delivered under another shipment ID | Late Delivery, Late Original Delivery | Broker |
Facility requested new pick up time | Late Pickup, Late Original Pickup | Shipper |
Facility was closed when driver arrived for pickup | Late Pickup, Late Original Pickup | Shipper |
Held by Shipper | Late Delivery, Late Original Delivery | Shipper |
Incorrect address for pickup | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Infeasible transit | Late_delivery, Late Original Delivery | Broker |
Loading delay | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Lumper issue | Late Delivery, Late Original Delivery | Customer (consignee) |
Equipment Problems | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Missing Documents | Late Delivery, Late Original Delivery | Carrier |
No Appointment Assigned | Late_pickup, Late Original Pickup | Carrier |
No capacity | Bounce, Bad Bounce | Carrier |
No delivery appointments available | Late Delivery, Late Original Delivery | Customer (consignee) |
No pickup appointments available | Late Pickup, Late Original Pickup | Shipper |
No Equipment Available | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Not pre-loaded | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Other | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Other |
Overage shortage damaged | Late Delivery, Late Original Delivery | Shipper |
Product not ready | Late Pickup, Late Original Pickup | Shipper |
Railroad | Late Pickup, Late Original Pickup | Shipper |
Reconsigned | Late Delivery, Late Original Delivery | Customer (consignee) |
Shipper rescheduled pickup appointment | Late Pickup, Late Original Pickup | Shipper |
Tracking Error | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Weather/Road Conditions | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Other |
Wrong delivery appointment | Late Delivery, Late Original Delivery | Broker |
Wrong pick up appointment time | Late_pickup, Late Original Pickup | Broker |
Broker error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Broker |
Broker carrier sales error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Broker |
Customer Error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Shipping Facility Error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Carrier Error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup,Late Original Delivery | Carrier |
Consignee Error | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Customer (consignee) |