When available, ISO will directly ingest reason codes from your TMS. However, we understand that there are occasions when the initially ingested reason codes may require updates to accurately reflect the cause of the service failure and, consequently, the responsible party.
Therefore, ISO allows you to review and update your reason codes. When a reason code is added or modified, the KPIs within your Scorecard will be updated to reflect accountability. For instance, if the reason code is changed from a carrier-driven code to a broker-driven code, the KPIs will acknowledge this change.
Following an update to a Reason Code, ISO will store the following information pertaining to the modification within the exception timeline:
the user that made the change
the previous reason code
the current reason code
the timestamp of the change
Ex: “User_name updated the reason code from previous_reason_code to current_reason_code on date_time“
Update Reason Codes Within Exception Detail
Navigate to the Exception Detail Page (from either the exception table or by searching for the exception via the Search Bar)
Select the 'Edit' icon within the Reason Code model on the External timeline
Select the new reason code within the Update Reason Code modal
Select 'Save'
ISO Standard Reason Codes
Long Reason Code | Applicable Exception(s) | Responsible Party |
Accident | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Consignee Closed | Late Delivery, Late Original Delivery | Customer (consignee) |
Customer Pick Up | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Customer (consignee) |
Customer Requested Future Delivery | Late Delivery, Late Original Delivery | Customer (consignee) |
Customs (Import/Export) | Late Delivery, Late Original Delivery | Shipper |
Data Entry Error | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Delay at previous stop | Late Delivery, Late Original Delivery | Broker |
Driver Arrived Late | Late Delivery, Late Original Delivery | Carrier |
Duplicate load or delivered under another shipment ID | Late Delivery, Late Original Delivery | Broker |
Facility requested new pick up time | Late Pickup, Late Original Pickup | Shipper |
Facility was closed when driver arrived for pickup | Late Pickup, Late Original Pickup | Shipper |
Held by Shipper | Late Delivery, Late Original Delivery | Shipper |
Incorrect address for pickup | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Infeasible transit | Late_delivery, Late Original Delivery | Broker |
Loading delay | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Lumper issue | Late Delivery, Late Original Delivery | Customer (consignee) |
Equipment Problems | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Missing Documents | Late Delivery, Late Original Delivery | Carrier |
No Appointment Assigned | Late_pickup, Late Original Pickup | Carrier |
No capacity | Bounce, Bad Bounce | Carrier |
No delivery appointments available | Late Delivery, Late Original Delivery | Customer (consignee) |
No pickup appointments available | Late Pickup, Late Original Pickup | Shipper |
No Equipment Available | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Not pre-loaded | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Other | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Other |
Overage shortage damaged | Late Delivery, Late Original Delivery | Shipper |
Product not ready | Late Pickup, Late Original Pickup | Shipper |
Railroad | Late Pickup, Late Original Pickup | Shipper |
Reconsigned | Late Delivery, Late Original Delivery | Customer (consignee) |
Shipper rescheduled pickup appointment | Late Pickup, Late Original Pickup | Shipper |
Tracking Error | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Carrier |
Weather/Road Conditions | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Other |
Wrong delivery appointment | Late Delivery, Late Original Delivery | Broker |
Wrong pick up appointment time | Late_pickup, Late Original Pickup | Broker |
Broker error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Broker |
Broker carrier sales error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Broker |
Customer Error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Shipping Facility Error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Shipper |
Carrier Error | Bounce, Bad Bounce, Late Pickup, Late Delivery, Late Original Pickup,Late Original Delivery | Carrier |
Consignee Error | Late Pickup, Late Delivery, Late Original Pickup, Late Original Delivery | Customer (consignee) |