To view more information about an exception, simply click on the relevant exception in the Exception Table to be taken to the Exception Detail page. Here, you can see the key details and events related to the shipment, tender, or order that caused the exception.

Easily navigate forward or backwards to the next or prior exception in the queue

Subscribe to receive notifications when activity occurs on the exception

Switch between External chat (both Carrier &amp; Shipper can see this communication) and Internal chat (only your organization can see)

Accept, Decline or Challenge the exception

Attach a document, add a comment, or tag others (simply typing @ + their name will create a notification for the user)

1. Assign someone to the exception
2. Download timeline as PDF
3. Easily navigate forward or backwards to the next or prior exception in the queue
4. Subscribe to receive notifications when activity occurs on the exception
5. Switch between External chat (both Carrier &amp; Shipper can see this communication) and Internal chat (only your organization can see)
6. Accept, Decline or Challenge the exception
7. Attach a document, add a comment, or tag others (simply typing @ + their name will create a notification for the user)

Viewing Exception Details

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you